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Terms of Trade

Terms of Trade

Keyser Social · events, deposits and gift cards (online bookings) · Last updated October 2026

These terms and conditions apply to the purchase of services and products related to events, deposits and gift cards via the websites of the following restaurants in the Keyser group (hereinafter collectively referred to as "Keyser", "we", "us"):

  • Keyser Aarhus ApS (CVR 42399477), Frue Kirkeplads 4, 8000 Aarhus C
  • Keyser KBH ApS (CVR 39230844), Frederiksborggade 20 D, st., 1360 Copenhagen K

These terms apply only to orders placed via the respective websites of the aforementioned restaurants. These terms do not apply to regular table reservations without advance payment.

1. Contact information

Contact information for each restaurant can be found on their respective websites.

2. Booking and confirmation (arrangements and deposit)

  • Reservations for events and/or the deposit payment must be made through the relevant restaurant's website.
  • An order confirmation/agreement will be sent automatically via email after the order has been placed and payment has been registered. Please ensure that you provide a correct email address. This confirmation will contain details of the event, date, time, number of guests (if applicable), price and payment terms.

3. Purchase and use of gift cards

  • Gift cards can only be purchased through the respective websites.
  • The terms and conditions for the gift card, including the validity period, will always be stated on the gift card.
  • Gift cards can be used as payment for food, drinks and events at all DiningSix restaurants in Denmark and Norway, in accordance with the terms of the gift card.
  • Gift cards can be used as a means of payment in accordance with the terms and conditions stated on the gift card. Exchange or payment of gift cards is made in accordance with applicable legislation. Remaining amounts can be used for later purchases within the validity period.

4. Payment (arrangements, deposit and gift cards)

  • Payment for events, deposits and gift cards is made online via the respective websites and can be made using Dankort, Visa/Dankort, MasterCard or other relevant payment solutions that are accepted.
  • Payment deadlines and terms for arrangements and deposits will be stated in the order confirmation/agreement.
  • When purchasing a gift card, the full amount is paid upon ordering.
  • All prices are stated in Danish kroner (DKK) and include VAT.

5. Right of withdrawal and cancellation (events)

  • There is, as a rule no right of withdrawal in agreements concerning the provision of services in connection with leisure activities, including restaurant visits and events, when the agreement specifies the date or specific period within which the relevant service must be provided (cf. Section 18(2), no. 12 of the Consumer Contracts Act).
  • Terms and conditions for cancellation and changes to events, including any fees and deadlines, will be specified in the order confirmation/agreement that is sent upon booking.

6. Complaint

  • If there are errors or omissions in the event or gift card, please contact the relevant restaurant immediately and within a reasonable time after you have discovered or should have discovered the error. Contact information can be found on the respective website.
  • Complaints are processed in accordance with the Danish Sales Act.

7. Personal data

We process your personal data in accordance with Danish personal data legislation and the EU General Data Protection Regulation (GDPR). See our privacy and cookie policy For more information about how we process your data, please see our privacy policy. We only store necessary information to process your order and do not share it with unauthorized parties.

8. Responsibility

  • The individual Keyser restaurant is responsible for delivering the event according to the agreement.
  • Keyser is not responsible for delays or non-delivery due to circumstances beyond our control (force majeure), such as extreme weather, strikes or other unforeseen events.

9. Changes in the terms of trade

Keyser reserves the right to change these terms and conditions. The most recent and current terms and conditions will be available on the respective restaurant websites.

10. Disputes and choice of law

  • These terms and conditions are subject to Danish law.
  • Any disputes that cannot be resolved amicably must be brought before the ordinary Danish courts. You can also file a complaint with the Center for Dispute Resolution at the Danish Competition and Consumer Authority (www.forbrug.dk), if the conditions therefor are met.

11. Reservations

We reserve the right for printing errors, price changes and changes in event details, which will be updated on the respective websites.

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